We know what sets Virgin Australia apart is our people and the drive that we all have to make a real difference for our guests. Our culture encourages innovation whilst ensuring that our guests remain the focus of our business. We deliver a highly professional and polished service, whilst ensuring that we are safe in everything that we do. We want dedicated people who are passionate about customer service and ready for the challenge of working in a challenging environment.
The reality is that being a team member of the Virgin Australia group of airlines involves hard work but is very rewarding. Our people are at the cornerstone of the business and their award winning service to every guest every day is putting the magic back into flying.
About the role:
Virgin Australia’s Business Events and Groups team are responsible for generating revenue through the sale of group airfares and ancillary products.
We are currently recruiting for a Sales Consultants to join this dynamic sales team and manage bookings for all guests travelling as part of a group from the point of sale through to the fulfilment of business including operational delivery and financial reconciliation.
We are searching for a person who has a passion for detailed logistics and takes pride in providing exceptional customer service. Someone who would see quoting and finalising a group booking of a massive 3000+ guest event as an exciting challenge. Someone who sees creating 100 PNRs for 1 group booking as a walk in the park. There are no empty inboxes in this role, the phone rings constantly and the timeframes can be hard to meet but if you love logistics and get a thrill from a successful end result, no matter how many times that booking has had to change, then this is the role for you.
The aim in this role is to retain and grow customer relationships so we are looking for someone who has nailed the art of relationship building. You will know what the customer wants and sincerely want to go that extra mile to make it happen. Your care and dedication to the customer will be evident by the hard work you put in.
- We would love to see an application from you if:
- You have a talent for travel industry GDS systems
- Fares and ticketing is your life blood
- Your organisational skills are considered superhuman
- You pride yourself on the accuracy of your work – you can spot a discrepancy from 100 metres away
This is an airline environment with things changing constantly, so if you're a progressive thinker and love finding creative ways to solve problems then please apply below.
PD - Group Sales Consultant updated Feb16.pdf